This policy acknowledges the terms and conditions in which United Food Group, Inc. will accept/handle damaged goods, returned goods and invoice deductions:

Shipping Policy

United Food Group does not ship to P.O. boxes. Need assistance? Call customer service at 847.622.1803 or email us at info@unitedfoodgroup.net.

PROP 65 Warning For California Only

WARNING: This product may contain a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm.

Damaged or Defective Goods

1. Customer has 5 days after delivery of shipment to notify United Food Group and request credit for damage that occurs during transit or defective goods.
2. All damaged goods must be noted on the signed “Bill of Lading”.
3. Customer must submit a photo of damaged product via email to orderdesk@unitedfoodgroup.net upon receipt of shipment.
4. Upon verification, an authorization number and credit memo will be issued referencing that invoice. Deductions must adhere to our Invoice Deduction Policy.
5. United Food Group reserves the right to request that damaged merchandise be returned to us at our cost.

Returning of Goods

1. The cost value of the goods subject to return shall not exceed $1000.
2. Returned product must have a minimum of six (6) months shelf life remaining [before expiration date].
3. Non-defective, special packaged or private label products cannot be returned.
4. All returns must have prior authorization by United Food Group. Returns will not be accepted without pre-approved authorization.
5. For all non-defective goods, the buyer shall be responsible for all freight costs and risk of loss in transit. Original shipping and handling charges are non-refundable.
6. Goods shall not be considered accepted for return until we have received, inspected and approved said goods at our place of business. There is a 15% of net price restocking fee on any returned items not due to manufacturer’s error or defect.
7. Upon acceptance, an authorization number and credit memo will be issued. Deductions must adhere to our Invoice Deduction Policy.

Invoice Deductions

1. The buyer must receive prior authorization by a designated United Food Group employee, before any invoice deductions are submitted.
2. A pre-authorized number will be provided at time of approval; and must be referenced to when deductions are made when paying invoices.
3. No deductions will be honored without prior authorization or authorization number.

Definitions

For the purposes of this Shipping Policy:

Komoniwana is a subsidiary of United Food Group, Inc. In this document, “United Food Group”, “UFG” and “Komoniwana” refer to United Food Group Inc. and Komoniwana as a subsidiary.